Return Conditions

We gladly accept returns 30 days from order dispatch. Please read our policy carefully to ensure your return meets all requirements. Returns that violate our policy will be refused and sent back to you.

All returns must be lodged via the Piyama returns portal within 30 days of order dispatch.

Return shipping fees will be calculated during return lodgement.

To be eligible for a return, your item must be unused / unwashed, with tags still attached, and in original condition. It must also be folded neatly inside the original garment bag (where possible).

All sale items are considered final sale.

We do not offer exchanges, returns or refunds on any items included in our SALE collection. These are final clearance. 

Should the item be deemed faulty, a replacement item will be offered. Should the replacement item be unavailable, a store credit equal to 100% of the items value will be offered. Please email info@houseofalke.com if this applies.

We offer exchanges on same product only.

Unfortunately we do not offer exchanges for International customers at this time.

Customer is responsible for return shipping costs. These will be calculated at the time of your return lodgement.

Original shipping costs are non-refundable.

We partner with Aus Post for return shipping labels.

International return labels will be calculated during return lodgement via the online returns portal. Prices will vary based on location and shipment size.

Please allow 2-3 business days after delivery for your return to be processed. You will be notified via email once your return is complete.

Please note refunds can only be processed back to the original payment method. Please allow 3-5 days for the refund to appear back in your account once the refund has been processed.

If you have any queries relating to our policy please don't hesitate to reach out to info@houseofalke.com to discuss prior to ordering.